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Terms of use

This website is owned and provided by:

H. Lundbeck A/S
Ottiliaveg 9
2500 Valby
Company registration number: 56 75 99 13
Telephone number: + 45 3630 1311
(hereinafter "Lundbeck")

Contact us

The website

Lundbeck is firmly committed to protecting the privacy of information we may collect from our online visitors. It is our intent to balance our legitimate business interests in collecting and using information received from and about our online users with their reasonable expectations of privacy. The following terms of use (“Terms”) describes how we handle information collected as well as our dissemination practices for this website.


Please read in full detail our cookie policy, including why Lundbeck uses cookies, how to avoid or delete cookies and the management of third party cookies, by clicking the cookie icon at the bottom right-hand corner of your screen.

Tracking information

The information originating from the cookies will only be used by Lundbeck to increase the quality of content, service and support to our visitors. Some of this information may be made public from time to time; however, it will only be in an aggregate and non-personally identifiable form, such as how many visitors the website has had. The type of information gathered may include geographical location (based on IP geolocation) of the user, type of browser, operating system and search engine used, and length of visit on the site. We may also share this aggregated information with our affiliates or partners. This information cannot be used to identify you as an individual.

Processing of personal information

Personally identifiable information and purposes

Lundbeck collects personally identifiable information such as names, addresses and email addresses when this is provided voluntarily by you or if you have given your consent.

Your data may be processed for the following purposes: to respond to requests from you, to contact you regarding the services you have requested, to provide the services you have requested, such as disease information, to carry out surveys about how to improve our service to you, such as visitor feedback, to supply a reasonable level of services to our users and for other purposes directly requested by you.

Disclousures and onward transfers

Lundbeck guarantees that your personal data will not be disclosed to third parties under any circumstances without your explicit informed consent except as described in the Terms.

This means that Lundbeck will not share your personal information without your explicit consent unless disclosure is reasonably necessary in Lundbeck’s opinion to: enforce an agreement between you and Lundbeck; comply with legal process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures; respond to service inquiries; or protect the rights, property, or personal safety of Lundbeck, the users of the website or the public.

Your personal data may for the purposes described above, be shared with affiliates of Lundbeck. Centrally placed technical personnel in Lundbeck Headquarter may have access to your personal data only for the purpose of maintaining stability of the solution or creating anonymous data set for anonymous usage statistics.

Third Party Data Processors

Lundbeck may choose to use data processors, e.g. hosting companies, and your personal data may then be transferred to and stored by third party specialists engaged by Lundbeck or any Lundbeck affiliate, who will process your data on Lundbeck’s behalf (i.e. as data processors) and assist in the provision of the content and services you request. These third party providers will be obligated by Lundbeck to safeguard the confidentiality of your data and to take adequate technical and organizational measures to protect your data against (a) accidental or unlawful destruction, loss or alteration, (b) unauthorized disclosure or abuse, or (c) other unlawful processing.

Storing of Data (Data Retention)

Lundbeck will keep your personal data only for as long as reasonably necesary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.

Website performance

To track site performance and improve the experience we use website analytics tools such as Google Analytics. You can read more about the tools we use here. You may prevent or stop the installation and storage of cookies by downloading and installing the free Opt-out Browser Add-on available at We inform you that in such case you will not be able to wholly use all functions of our website. By using this website you consent to the processing of any personal data Google will collect on you in the way and for the purpose as described above.

Security measures

Lundbeck will see to that the recorded data, including your personal data, is handled carefully and protected properly following the applicable standards.

Lundbeck follows best practices and industry standards to secure IT systems and protect your personal data. However due to the inherently insecure nature of the Internet, Lundbeck cannot ensure or warrant the complete security of information that you submit to Lundbeck. Information submitted through website forms etc. may, unless otherwise specified, be transmitted without encryption. Lundbeck therefore advise you not to communicate any confidential information this way.

How can you gain access to, modify or remove information?

You have the right to be informed about the information held by Lundbeck about you, and to review and modify the information in the event your information stored by us is incorrect, and to request that we delete such information in the event your information as stored by us is incorrect.

At any time you are also entitled to recall the consent you have given with respect to Lundbeck’s use of your personal information. If you have requested to receive information from Lundbeck, e.g. email newsletters etc., and do not wish to receive further information, you can easily opt out of receiving further information from us by following the link in our emails.

You can find our contact information at the top of this document.

Disclaimer of liability

Lundbeck ensures that reasonable care is being taken to ensure that the website content is accurate and up-to-date, but all information is provided ‘as is’ and Lundbeck makes no warranties or representations of any kind as to accuracy, sequence, timeliness or completeness of the website content and may at any time at its sole discretion change or replace the information on the website and discontinue distributing the site without prior notice.

You are responsible for ensuring that all persons who access this website through your internet connection are aware of these Terms.

The website may contain information on diseases and treatments: this information is intended for general guidance only and must never be a substitute for advice provided by a doctor or other qualified healthcare professional. To the extent permitted by mandatory law, Lundbeck shall not be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, use of or inability to use the content on this site, including viruses, regardless of the accuracy or completeness of any such content.

If you suspect you have a health problem, we strongly recommend that you contact your doctor. No information on this website should be considered, or used as a substitute for, medical advice, diagnosis or treatment. You should always talk to you doctor for diagnosis and treatment, including your medical needs.

Third party websites linking to this

Lundbeck does not endorse third party websites linking to this website and Lundbeck is not responsible for any content on these websites.

Intellectual property rights

The website and its entire contents, features and functionality are owned by Lundbeck and/or its collaboration partners and are protected by copyright and other intellectual property laws. The content of the website may not be copied other than for personal and non-commercial use, with all copyright or other proprietary notices retained. Except as expressly provided above, you may not copy, display, download, modify, reverse engineer, reproduce, reframe, republish, distribute, upload, post, transfer or retransmit any information from this website in any electronic medium or in hard copy or create any derivative work based on such information without the express prior written consent of Lundbeck.

The company names, trademarks, service marks, logos, product names, designs and slogans displayed on the website are trademarks owned by Lundbeck or its affiliates, related companies, licensors or collaboration partners and are protected worldwide, whether or not appearing in large print, italics or with the TM or ® symbols . No use of any of these may be made without the prior written consent of Lundbeck. The use of these trademarks or any other materials, except as permitted herein, is expressly forbidden and may be in violation of trademark laws, copyright laws and other intellectual property or proprietary rights laws. All other names, logos, product and service marks, designs and slogans on the website are the trademarks of their respective owners.

Lundbeck may at any time use and disclose for any purpose certain aggregated information as a result of your navigation of the website. This information, which does not reveal your identity or your personal information or permit direct association with any specific individual or his/her personal information, may include browser and device information, anonymous usage data or statistics and aggregated information, for any purpose.

Your submissions

Any questions, comments, suggestions, notes and other information or materials (collectively, “submissions”) posted on, sent to or otherwise transmitted by you via the website or otherwise to Lundbeck (electronically or by any other means) is and will to the fullest extent permitted by applicable law, become and remain the property of Lundbeck. Your Submissions will be treated as non-confidential, non-proprietary information that Lundbeck may use in any way and for any purpose whatsoever, commercial or otherwise, without any compensation to you.


This website is not intended or designed to attract children under the age of 18 years. We do not knowingly collect personally identifiable data from any person under the age of 18 years.

Changes and questions

Any changes to the Terms will be communicated promptly on this page and we will update the revision date on the site. If you have any further questions concerning these Terms or the website in general, please do not hesitate to contact us.

Governing law and venue

The Terms and the contents of this site shall be governed and interpreted by Danish law without regard to its conflict of law rules. Any dispute arising out of or in relation to these Terms shall, if it cannot be solved amicably, be decided exclusively by the Danish Courts in Copenhagen, Denmark.

Last updated May 2016

© H.Lundbeck A/S, 2015, 2017